Already operate 23,000 centers in Mexico and in Bogota, approximately 300 companies already have their own system. It’s believed that Robotics expert sees a great future in this idea. WHERE YOU START CRM FROM A CONTACT CENTER? This is the question that most often make me as a consultant for the implementation of contact centers. As all innovative project, a system of contact center generates opposition within the Organization: the fear of change. The general manager is often the interested because he has heard, he has seen or studied the subject. The marketing division, except for companies consolidated with clear addressing toward marketing, tends to oppose because he doesn’t believe in the program. The truth is that fear comes from ignorance about the CRM.
Once embarked on the road, it is precisely the marketing department, the main driver. Indeed, he is responsible for the strategic, processes and mechanisms to implement with the new tool. Shortly after, the marketing division can not live without the contact center. Another opposition comes from sales: we are to be replaced by machines. The systems Department is sometimes opposed. And obviously the principal comes from the financial, which does not understand for what they are going to spend so much money.
I have visited hundreds of companies of the Mainland to promote the implementation of the contact center. Until today we continue in the process of evangelization, because the topic is not easily accepted by the organization. It gives grima in many cases, the difficulty of some managers and directors, who avoided the subject, or when they already have some degree of decision, come with systems man and forget about the marketing. So my first response is: don’t start by technology. CRM is a business strategy that is fundamental and application in modern enterprise, but is a marketing decision. The first thing you should do is have a strategy, be aware that the market is your own database and individualized management of relations with each of your clients will consolidate the company’s future.
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To use any agent camera you need to be extremely careful and prudent, on top of not using it for illegal purposes. You must make sure that camera is used in legitimate way and agree the laws that will govern in the State or country where you reside. In the majority of countries, hidden surveillance is legal provided it is not made in places private rooms, bathrooms or dressing rooms. While parents have the right to use a camera spy to see the behavior of the nanny, camera informant does not replace the interviews with depth and a verification of references. At the time of purchase a reporter camera, choose one with reincorporation resolution because the clarity of the image depends on the resolution.
The size of the camera is still very important. As small as the camera rises less suspicion. Some informant cameras are so small that they fit within the Palm of the hand of a kid. An infiltrate wireless camera is always preferable suitable flexibility and mobility. Wireless spy camera can be placed anywhere in your home or Office. Also they may be hidden in objects such as toys, books, clocks, smoke detectors, lamps, etc.
Buy a camera with night vision, if you need to cover dark areas or in low light. They use infrared technology and they are manufactured specially for capturing images in low light or darkness. Use a camera infiltrated for purposes of pornography is illegal and unethical, it is best to avoid this kind of abuse.
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WIFI the silent killer! Nobody sees it, nobody hears it, but damages occur and are incalculable introduction WIFI wireless networks already have become a necessity for most engineers. In hotels, universities, airports, all we will used that although not seen, WIFI is present. Omnipotent, all over hopefully meet with some wave RF which allows us to connect. Need nobody thinks too in the dangers that are lurking WIFI the silent killer! Index of the article introduction the difference between wired networks and the networks wireless WIFI Los problems of security of the networks WIFI Las safety measures for a wireless WIFI Access Point hostile and communications uncontrollable Hot-Spot-Wi-Phishing other types of attacks Wireless 2.-the difference between wired networks and wireless networks WIFI in spite of that many it professionals do not they have reflected on this topic, there are big differences between wired networks and wireless networks WIFI. In wired networks, information is sent through the cable, which is a private and exclusive, while in WIFI, information is sent through the air, which is a public and shared. In wired networks, Ethernet sends electrical signals, while wireless networks WIFI, sent waves of Radio frequency (RF), i.e. energy.
Conclusion: The information that travels through the cable cannot be seen easily by strange eyes, while the information travels by air can be intercepted by anyone. It is impossible to avoid that wireless traffic can be observed or captured! . 3. The problems of security of networks WIFI then think what would happen if arriving in the morning at our Office, we find our Ethernet network cables cut and with a branch directed towards the Office from a neighbor? We probably denunciariamos it by stealing information, or violate our privacy. As well, in the case of wireless networks WIFI, the same neighbor, can observe or pry all our information and violating our privacy without being seen, without cutting wires, and of course without us noticing.